Frequently Asked Questions

Everything you need to know about shopping at Lotus Pharmacy & Kids Boutique

What is the typical shipping timeframe for orders?

We process most orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, depending on your location.

What is your return policy for kids' clothing?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain pharmacy and personal care items are final sale.

How do I determine the right size for my child?

Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for kids' boutique items to allow for growth.

Do you offer international shipping?

Currently, we ship within the United States and Canada. We are working on expanding our boutique reach to more international destinations soon.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of placement if you need to make changes.

Are the materials used in your boutique clothing safe for sensitive skin?

Yes, we prioritize high-quality, hypoallergenic fabrics like organic cotton and bamboo to ensure comfort and safety for children with sensitive skin.